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FAQs

Frequently Asked Questions

 

  • When will my order be delivered?

    Delivery is by Royal Mail Second Class and is normally within 2 working days of receipt of cleared funds.
     
  • How Much is Postage?

    Standard Postage is free for UK residents. Deliveries for outside the UK will incur a higher charge. Please remember you will be responsible for any customs clearance and associated costs in such cases.

 

  • I want to cancel my order

    Under the statute laws for Consumer Protection and the Distance Selling Regulations 2000 (which may be amended from time to time), You have the right to cancel your contract for the purchase of your goods at any time up to seven working days after delivery. (“Cancelled Goods”)

    You may cancel your order by simply writing to us or e-mailing us at sales@cockywrappers.co.uk.  However in order to cancel your goods you must communicate that you wish to do so in writing and it must be received by us no later than seven working days after delivery.  To qualify for a refund under the regulations the Cancelled Goods  must be returned  in a resalable condition.

    If your items have been dispatched you are responsible for paying the correct postage to return the Cancelled Goods to us.

    You are responsible for Cancelled Goods until they are received by us. If we do not receive your Cancelled Goods back from you then we may arrange for collection of the Cancelled Goods. This will be at your sole cost.

    We will refund the relevant cost of your Cancelled Goods only when the Cancelled Goods are received by us. This will be done as soon as practicable and in any event within 30 days after receipt of the Cancelled Goods by us.

 

  • My item is not what I thought it would be:

    If your item is not what you thought you were buying, you may return the item in accordance with the procedure and your rights above.  Remember all goods returned MUST be in a resalable condition to qualify for a refund. 

 

  • My item is damaged:

    If your item is damaged in any way, please let us know and return the item in accordance with the procedure above.  You will receive a replacement or a full refund including postage.

 

  • Is Your Site Secure?

    We use a secure server to process your order on line. Please see our Privacy Policy for further information.

 

  • I do not want to order on-line, what are my alternatives?

    We are happy to take orders by telephone, post or fax. Your order is not accepted until we receive a cleared payment.

 

  • What Are Your Terms and Conditions:

    These FAQs, together with our legal statement, copyright statement and privacy statement, form the terms and conditions upon which you agree to contract with us.

 

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